Refund Policy

Due to the digital nature of the Service (AI agent platform providing workflow execution, agent deployment, and API access) and the immediate costs associated with computing resources and third-party AI provider usage, all sales are generally considered final and non-refundable once credits have been consumed or a subscription period has begun.

By using the Service, you acknowledge that:

• Credits are consumed upon workflow execution and cannot be reversed once the computation has been performed.
• Subscription plans grant access to platform features for the duration of the billing period.
• The Service is provided on an "as is" basis.
• Refunds are not provided for change of mind, dissatisfaction with AI model outputs, or unused credits within your plan.

A refund may be considered only in the following exceptional cases:

• Technical Failure: The platform failed to execute your workflow due to a technical error on our side (for example, server failure or infrastructure error), and your credits were deducted without the workflow completing.
• Double Charge: You were charged more than once for the same transaction due to a payment processing error.
• Subscription Billing Error: You were charged for a subscription renewal after having cancelled before the renewal date.

Refunds are not granted in the following situations:

• Dissatisfaction with AI model outputs, agent responses, or workflow execution results;
• Incorrect agent configuration, prompts, or workflow design by the User that led to unexpected results;
• Credits consumed during normal workflow execution, even if the output was not as expected;
• Unused credits or remaining subscription time after voluntary account deletion;
• Charges incurred through the User's own third-party API keys (these are billed directly by the respective AI provider);
• Violation of the Terms of Service, including creating agents or workflows for prohibited purposes.

To request a refund, you must contact our support team within 14 days from the date of purchase.

Your request must include:

• Your email;
• Proof of payment (receipt or transaction confirmation);
• A clear description of the issue.

If your refund request is approved, the funds will be returned to the original payment method used for the purchase. Depending on the payment provider and bank processing times, it may take up to 30 business days for the refund to appear on your statement.